Experience in multiple market segments.
HEALTH
- Credit recovery
- Capture of proposals in brokerages
- Acceptance of customers
- Workflow platform for documentary analysis
- Handling of returned mail
- Customer service and back office
- Customer retention, post-cancellation collection and self-service
STUDENT LOAN
- Registration verification and credit analysis
- Treatment of undeliverable mail and registration enrichment
- Customer service and back office
- Phone collection, friendly collection and self-service
HOME LOANS
- Capture of proposals at the POS
- Registration verification, analysis and credit flow
- Treatment of undeliverable mail and registration enrichment
- Advice of transfer
- Formalization
- Assignment of rights
- Workflow platform for documentary analysis
- Customer service and back office
- Friendly collection, judicial collection and self-service
UTILITIES (PAYTV - TELECOM)
- Active telemarketing
- 2nd level credit analysis (stores, internet and telemarketing)
- Credit flow
- Documentary inspection
- Workflow platform for documentary inspection
- Customer retention, post-cancellation collection and self-service
RETAIL - CARDS AND PAYMENT BOOKLET
- Capture of proposals at the POS
- Telemarketing: sale, release, activation, cross sell and up sell
- Registration verification, analysis and credit flow
- Verification of purchase and welcome call
- Treatment of undeliverable mail and registration enrichment
- Customer service and back office
- Phone collection, friendly collection and self-service
VEHICLE FINANCING
- Promotion of credit (on-site and virtual)
- Sales of consortium
- Customer loyalty (final installments or prepayment)
- Registration verification and credit flow
- Verification of purchase and welcome call
- Pre and post payment formalization
- Workflow platform for documentary analysis
- Management of amendments: warranty replacement and exchange of debt
- Treatment of undeliverable mail and registration enrichment
- Customer service and back office
- Phone collection, friendly collection, judicial collection and self-service
NON-PERFORMING LOAN
- Friendly collection and self-service
- Call center
PAYDAY LOAN
- Active telemarketing
- Master service
- Post-cancellation retention and self-service