Experience in multiple market segments.

HEALTH

  • Credit recovery
  • Capture of proposals in brokerages
  • Acceptance of customers
  • Workflow platform for documentary analysis
  • Handling of returned mail
  • Customer service and back office
  • Customer retention, post-cancellation collection and self-service

STUDENT LOAN

  • Registration verification and credit analysis
  • Treatment of undeliverable mail and registration enrichment
  • Customer service and back office
  • Phone collection, friendly collection and self-service

HOME LOANS

  • Capture of proposals at the POS
  • Registration verification, analysis and credit flow
  • Treatment of undeliverable mail and registration enrichment
  • Advice of transfer
  • Formalization
  • Assignment of rights
  • Workflow platform for documentary analysis
  • Customer service and back office
  • Friendly collection, judicial collection and self-service

UTILITIES (PAYTV - TELECOM)

  • Active telemarketing
  • 2nd level credit analysis (stores, internet and telemarketing)
  • Credit flow
  • Documentary inspection
  • Workflow platform for documentary inspection
  • Customer retention, post-cancellation collection and self-service

 

RETAIL - CARDS AND PAYMENT BOOKLET

  • Capture of proposals at the POS
  • Telemarketing: sale, release, activation, cross sell and up sell
  • Registration verification, analysis and credit flow
  • Verification of purchase and welcome call
  • Treatment of undeliverable mail and registration enrichment
  • Customer service and back office
  • Phone collection, friendly collection and self-service

VEHICLE FINANCING

  • Promotion of credit (on-site and virtual)
  • Sales of consortium
  • Customer loyalty (final installments or prepayment)
  • Registration verification and credit flow
  • Verification of purchase and welcome call
  • Pre and post payment formalization
  • Workflow platform for documentary analysis
  • Management of amendments: warranty replacement and exchange of debt
  • Treatment of undeliverable mail and registration enrichment
  • Customer service and back office
  • Phone collection, friendly collection, judicial collection and self-service

 

NON-PERFORMING LOAN

  • Friendly collection and self-service
  • Call center

PAYDAY LOAN

  • Active telemarketing
  • Master service
  • Post-cancellation retention and self-service