HOME LOANS

• Capture of proposals at the POS
• Registration verification, analysis and credit flow
• Treatment of undeliverable mail and registration enrichment
• Advice of transfer
• Formalization
• Assignment of rights
• Workflow platform for documentary analysis
• Customer service and back office
• Friendly collection, judicial collection and self-service

UTILITIES (PAYTV - TELECOM)

• Active telemarketing
• 2nd level credit analysis (stores, internet and telemarketing)
• Credit flow
• Documentary inspection
• Workflow platform for documentary inspection
• Customer retention, post-cancellation collection and self-service

RETAIL - CARDS AND PAYMENT BOOKLET

• Capture of proposals at the POS
• Telemarketing: sale, release, activation, cross sell and up sell
• Registration verification, analysis and credit flow
• Verification of purchase and welcome call
• Treatment of undeliverable mail and registration enrichment
• Customer service and back office
• Phone collection, friendly collection and self-service

VEHICLE FINANCING

• Promotion of credit (on-site and virtual)
• Sales of consortium
• Customer loyalty (final installments or prepayment)
• Registration verification and credit flow
• Verification of purchase and welcome call
• Pre and post payment formalization
• Workflow platform for documentary analysis
• Management of amendments: warranty replacement and exchange of debt
• Treatment of undeliverable mail and registration enrichment
• Customer service and back office
• Phone collection, friendly collection, judicial collection and self-service

NON-PERFORMING LOAN

• Friendly collection and self-service
• Call center

PAYDAY LOAN

• Active telemarketing
• Master service
• Post-cancellation retention and self-service